The player from Italy faced issues with two €50 deposits made to LAMABET, which had been debited from his bank account but were not reflected in his casino account history. He suspected a connection issue between the bank and the casino and was waiting for a response after reaching out for clarifications. We requested the player to provide supporting documents such as deposit receipts, transaction history, communications with the bank and casino, and bank statements to investigate the matter. Due to the player's lack of response and failure to provide the requested information despite reminders, the complaint was closed at that time. The player could reopen the complaint in the future if he chose to resume communication.
Lamabet Casino - Player has delayed deposits in casino account.
Closed
Our verdict
Player stopped responding
Amount: €100
Lamabet Casino
Safety Index:Very highCase summary
Discussion
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3 months ago
Translation
Good morning
On December 3, 2025, just after midnight, I made some deposits at the casino in question, LAMABET. I should point out that I've already contacted them and am awaiting a response, which I don't think will be forthcoming (their website's rules state that complaints must be made within 3 days). I deposited €380, broken down as follows: a €30 top-up, a €100 top-up, and five €50 top-ups. However, after checking my bank account, I noticed that there are two other €50 deposits (€100 total) that have never been cashed out and are not present in my account history. During my deposits, some were declined, while others are still pending. I honestly don't know the reasons; I suspect it's a connection issue between the bank and the site. However, they are still recorded in my history. These infamous €100 deposits only appear in my bank account and have been debited. I've now written some clarifications regarding the casino, and whether it's possible to get them back. They weren't initially credited because I didn't use them. I'm waiting for your help. I've attached screenshots of my gaming account history and home banking.
My registration address on the site is m*****@*******.it
Edited by a Casino Guru admin
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear Pilerio,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.
If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.
I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.
Thank you for your understanding.
Best regards,
Katarina
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2 months ago
TranslationI've been in contact with the bank since the next day, and they told me the money was deducted from my current account like any other payment. The problem is that the infamous €100 credited to my gaming account isn't there. There's a history, and in the history, there are payments for only €380. These €100 were cashed (obviously, what do they know) and not credited to my gaming account. I sent my bank statement, which lists the times and figures, and also lists the names of the casino suppliers who took the money. It's not difficult to verify; it's all available in the PDF files sent. Even a kindergartener could figure out that they weren't credited. The problem is that if you write to them, you're talking to 50 people who ask you the same thing, they open 50 different requests, and you can't understand anything. This whole casino thing is a load of rubbish.
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2 months ago
Dear Pilerio,
Thank you for your reply.
To proceed with your case, could you please forward me the following documents?
- deposit receipt
- screenshot of your transaction history in your casino account
- communication with your payment provider
- communication with the casino customer support
- bank statement starting from the date you made the transaction that has not been credited to your casino account until today
My email address is katarina.d@casino.guru. Thank you for your patience and cooperation.
Katarina
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2 months ago
Dear Pilerio,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
TranslationI sent you an email, but it says the address is wrong.
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1 month ago
Dear Pilerio,
thank you for your reply.
Could you please try sending the documents one more time? Alternatively, you can upload the requested documents directly to this thread, and I will ensure they are kept hidden from the public.
Thank you very much for your cooperation.
Looking forward to your reply,
Katarina
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1 month ago
Dear Pilerio,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Katarina
Casino.Guru
