The player from Japan had completed the KYC process but continued to face demands for selfies during withdrawal attempts, having submitted them five times already. He expressed frustration over the persistent delays. The Complaints Team had reviewed the situation and, based on the evidence provided by the casino, determined that the complaint was unjustified. The casino's findings indicated that the player might have used a bot during gameplay, which raised concerns about account integrity. Despite the unfavorable outcome, the casino offered to refund his deposit, but he declined to provide the necessary details for this process.
Lamabet Casino - Player faces repeated verification delays.
Closed
Our verdict
Unjustified complaint
Amount: €4,000
Lamabet Casino
Safety Index:Very highCase summary
Discussion
