The player from Portugal faced an issue with his account as he could not log in after attempting to withdraw money, despite having withdrawn regularly in the past. He held a significant amount in his account but received an error when trying to access it and had not received a response from the casino. The Complaints Team investigated the issue and found that the problem was related to the internet provider rather than the casino itself. The player confirmed that the issue had been resolved, and the complaint was marked as 'Resolved' in the system.
Kyngs Casino - Player's account is accessed after withdrawal issue.
Resolved
Our verdict
Case closed
Amount: ??
Kyngs Casino
Safety Index:HighCase summary
Discussion
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Public
4 weeks ago
Translation
Good afternoon, I've been withdrawing my money 700€ a day, 9000€ a month, I've won 342mil and I still have 246mil euros in my account to withdraw but today I tried to withdraw more money and I got an error on the website when I logged in and I can't log in and I haven't had any response from the website. Can you help me?
Automatic translation:
Public
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4 weeks ago
Important notice:
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4 weeks ago
Dear AndreDuarte10,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Kyngs6882.com (https://kyngs6882.com/pt). The screenshot you have provided indicates the problem on the internet provider side, not casino.
- Have you tried to log in today?
- Have you had the opportunity to communicate with support regarding this matter?
- Have you accumulated your winnings with the help of bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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4 weeks ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear AndreDuarte10,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Katarina
