The player from Bavaria reported that his account at Kyngs Casino had been suddenly locked after he turned €52 into €650. He received a message stating that the account was permanently closed due to activities that allegedly did not meet the casino's terms. After reviewing the situation, we found that the casino's investigation into the player's betting activities required further insight that we could not provide. Consequently, the complaint was closed without resolution, as we were unable to evaluate the issue properly.
Kyngs Casino - Player’s account has been closed without explanation.
Closed
Our verdict
Other
Amount: €650
Kyngs Casino
Safety Index:HighCase summary
Discussion
Public
Public
7 months ago
Translation
Hello,
I made several deposits at kyng1s.com Casino and always lost the money straight away.
On April 22, 2025, I made a deposit of €52, which I then turned into €650.
Suddenly, without any prior notice or email, my account was locked. "User has been deactivated by administrator."
When I asked in the live chat, I was told to contact the following email address for more information:
After more than 24 hours I received the following response:
Hello,
We are contacting you to inform you that following an internal review, the casino administration has decided to close your account in accordance with our operating procedures.
This decision was made after identifying activities that do not meet the standards set forth in our Terms and Conditions. As stated in our Terms and Conditions, "The Company reserves the right to suspend or completely close your account if there are sufficient grounds to believe you are involved in fraudulent transactions while using the Casino services or the Website."
Please note that your account will remain permanently closed and cannot be reopened. Furthermore, any remaining balance has been withdrawn in accordance with the above policy.
We thank you for your understanding in this matter.
Best regards,
Kyngs Casino Team.
I don't think I need to say that the answer is more than meaningless.
The live chat told me that the decision was final.
It's also worth mentioning that this casino is owned by Softgenius NV (ZIP Casino, Spinaro, Betovo, etc.).
These are all casinos where I have already deposited and withdrawn using the same payment method. My accounts are fully verified there.
So I assume it can't be a problem with my payment method, since I used the same one as at the sister casinos and everything worked fine there. Furthermore, I was never asked for KYC at Kyngs Casino.
Automatic translation:
Public
Public
7 months ago
Dear Nico8888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
- When exactly did you create your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
7 months ago
Translation
Hello,
First of all, thank you for the quick reply.
I created my account about a week ago.
I played sports betting with an active bonus.
However, the winnings were exclusively with real money; the bonus amount has not yet been used for the bet with which I won the €650.
Automatic translation:
Public
Public
7 months ago
Thank you for your reply, Nico8888. I apologize, but if you only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
