Kwikky Casino - Player’s account is restricted due to delayed verification.

Hello Casino.Guru,

I would like to submit a complaint regarding the ongoing verification process at Kwikky Casino.

My account has been restricted, and despite submitting the requested documentation and cooperating with the verification process, I have still been unable to complete my verification.

I have provided supporting documents and explanations in response to the casino's requests. However, Kwikky continues to request additional information and documentation.

Every time I attempt to satisfy their requirements, I receive further requests, making the verification process increasingly difficult to complete.

I fully understand and respect the casino's obligations regarding KYC and AML procedures, and I have made genuine efforts to cooperate.

However, I am concerned about the repeated requests and the lack of a clear path towards completing my verification.

I would appreciate Casino.Guru's assistance in reviewing this situation and helping me reach a fair resolution.

My only objective is to complete the verification process and resolve the restrictions on my account.

I am happy to provide Casino.Guru with further information and supporting documentation privately if required.

Thank you for your assistance.

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Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Do I understand correctly that you are unable to access your casino account?
• Can you please advise whether you had any remaining balance in your casino account? The dispute value seems to be set to kr0.
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Which documents have you already submitted, and when did you send the most recent one?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jiggyswe,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina