Kunkku Casino - Player's account has been closed without clear reason.

I made an account at Kunkkukasino. I made a deposit for the welcome bonus from which I was able to wager and withdraw €1942. After that, Kunkkukasino closed my account and did not respond to me when I tried to ask the reason for the account being locked.

I looked through the terms and conditions, and I'm sure I haven't broken any of them. Kunkkukasino only replied by email that I had broken the rules, but when I tried to ask what rules I had broken, there was no answer. I don't know what I could do in this situation anymore. I hope you could help with this.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• When exactly did you lose access to your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear hassineneelis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i played game called Wilhelm tell.

yes i passed everything with my verifycation before started playing.

my account has closed 6.10.2025. kunkkukasino send me email 6.10.2025 at 14.50pm.

i tried to ask why they closed my account and what rules i have broken, but they never answered me.