Kudosbet Casino - Player’s winnings have been confiscated.

Subject: Formal Dispute: Unjustified confiscation of €16,470.72 by Kudosbet (L.C.S Limited)

Complaint Details:

I am launching a formal complaint against Kudosbet (operated by L.C.S Limited under MGA license MGA/B2C/233/2013) regarding the unlawful and unjustified confiscation of my legitimate winnings totaling €16,470.72.

I played strictly with my own raw cash (no bonuses claimed or used) and had a streak of good luck. After submitting a withdrawal request, the casino completely cancelled my payout, wiped out my winnings, and only left my original deposit amount on my account balance.

They sent me a generic email citing Term 12.10, accusing me of potential violations such as VPN usage, forged documents, bonus abuse, or fraud. However, none of these apply to my case:

No VPN Used: I was playing on my personal mobile device, using my own local mobile network connection. I used the "Ignition/Private browsing mode" on my browser, which is a standard privacy setting that only prevents local history tracking. It does NOT alter or mask my IP address, and it is entirely legal.

Fully KYC Verified: My identity and documents have already been fully verified and approved by the casino prior to this event.

No Bonuses: I did not use any promotional offers or bonus funds.

The casino has made a one-sided internal decision, refused to listen to my explanation, and failed to provide any specific sub-clause or concrete evidence of how I supposedly breached the terms. They simply decided to forfeit my funds after a large win.

I demand that Kudosbet immediately reinstates and pays out my full winnings of €16,470.72. Since the casino operates under the Malta Gaming Authority (MGA) license, I am prepared to escalate this matter to the official MGA dispute resolution channels if it is not resolved here.

Attachment / Proof:

I have attached the official email received from Kudosbet Support as proof of the confiscation, where they state that the winnings were removed under Term 12.10 but my original deposits were left in the account.

Kind regards,

Taavi T.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which games did you play to accumulate the disputed winnings—slots, live casino games, sports betting, or a combination?
• Has the casino provided any further explanation identifying the specific activity it considers a breach of clause 12.10? If so, please share that correspondence.
• Can you still access your casino account, and have you previously completed any successful withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika