Kripty Casino - Player’s withdrawal is delayed due to document issues.

The casino does not pay out money. After submitting a withdrawal request, they asked to send documents for utilities for the last 3 months. I sent 3 documents for each month and the documents are always rejected for some unknown reason. The photos themselves are clear and everything is clearly visible. I think that they do not know what a receipt for utilities looks like or simply do not want to pay even such amounts. It is not clear what to do. The casino does not respond either by mail or in the chat. As I see it, this is a widespread complaint about these scammers.

Dear djak1987,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kripty Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please list which documents you have already provided and when exactly did you send the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• How does the casino communicate to you what documents they require? Could you please forward this communication to me for review? My email is [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have already provided 4 documents. Gas bills and electricity bills. They are all constantly rejected for some unknown reason. Although everything is clearly visible on them. The casino allegedly checks them for 24 hours and then rejects them without giving a reason.

This is what they demand

Greetings from Kripty!

Upon reviewing your account, our Security Department has requested to provide a Proof of Address (POA) document to complete the Know Your Customer (KYC) verification process.:

Please submit one of the following documents, dated within the last three months:

Utility bill (electricity, water, gas, etc.)

Bank or credit card statement

Tax invoice

Government-issued residential statement or certificate

Gas and electricity bills are rejected for unknown reasons. This is not the first time I have passed verification at a casino and the documents are in order.

Any address verification documents are rejected without reason. In any document upload format and in live photo mode. How did this scam casino get a rating of 8.5?

Good day. A new type of scam from the casino side has been discovered. They demand a document and simply reject it in order to steal players' money. This casino scam was even provided with a pdf download from the personal account of the electricity supplier to confirm the address, which was naturally rejected. ATTENTION due to the lack of clarity of the image! What kind of fuzzy image can there be in a document in electronic format?

Attention to all players who read this complaint. NEVER register or play here. This is a fraudulent site disguised as a casino whose main goal is to steal your money. These scammers steal even such small amounts.

Good afternoon.

So what do we have today?

The casino requested one of the documents:

1. Utility bill (electricity, water, gas, etc.)

2. Bank account or credit card statement

3. Tax account

4. State extract or certificate of residence

1. Electricity and gas bills were submitted for April, May and June in the form of photo uploads via the website and online photos.

Subsequently, in the form of an unloaded PDF format of the electricity bill from the personal account of the service provider.

All documents were rejected allegedly due to unclear images. It becomes obvious that the scam casino did not even check them,

since in electronic format there can in principle not be a fuzzy image and therefore the reason is simply absurd.

When I laid out this absolute nonsense and exposed their false explanations, the casino sent me an allegedly new reason for refusal by email.

The old lie has been forgotten. Allegedly the document is not original. But this is impossible since the electricity bill was downloaded from the official website.

2. Bank statement rejected. A pdf download with signatures and seals of the banking organization was provided.

Rejected for no reason at all. Scam casino can't come up with a reason because the image is supposedly unclear and the document is not original

will sound absolutely absurd. That's why they just don't accept it without a reason.

3. Tax invoice. A pdf download with signatures and seals was provided. Similar to point 2, rejected without reason.

Therefore, at this moment on your forum I propose EXPOSING THIS FAKE CASINO!

I suggest recording a video of me logging into my personal account for paying for electricity, where I receive bills.

I will update the pages constantly.

I find the bill for June and pay it directly online. After that, I send the paid bill directly to the casino.

Everything will be recorded on video and sent to you by email.

This way you will be able to see that the explanations of the scam casino that the document is allegedly not original will be an absolute lie.

Waiting for an answer.

Good afternoon.

After sending a paid receipt from the bank in pdf format, the casino approved the document. That is, the same document that they had been rejecting for almost 2 weeks in different sending options. That is, the casino's explanations that the document allegedly cannot be read or is not original turned out to be an absolute lie.

I do not advise anyone to play here. Withdrawal of money in the amount of 50 dollars is solved by appeals on casino forums and to the body that issued the license. I think they will not pay more than that.

The complaint can be closed.

Dear djak1987,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation, continuous updates, and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru