Kripty Casino - Player faces withdrawal difficulties due to verification requirements.

Hello. The casino sent a bonus for a deposit, I made it, played for a couple of hours, and the bonus does not come off, I decided to make a withdrawal. They asked me to confirm the address, I sent a bank statement, so I confirm in all casinos, and they write to me send a utility bill or a phone bill, and I cannot provide this, simply because I do not have my own home, and the phone is corporate. As a result, the casino set impossible conditions,

Dear dxlive86,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation, could you please provide us with more details by answering the following questions:

• Did the casino provide you with any alternative options for confirming your identity or address, apart from a utility bill?
• Do you have any official document (e.g. a rental agreement) that confirms the address you submitted to the casino?
• Apart from the bank statement, do you have any other document with your address clearly visible, such as an internet bill?
• Have all your other documents been successfully approved during the KYC process?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

I don't have anything registered in my name, only a bank account. I had to make a SIM card, sent them the connection agreement. I have 100 withdrawals from different casinos, but I have never had such problems anywhere. The casino doesn't even want to return my money. I know that after I wrote to you, the problem will be solved and the casino will get in touch, but again I have to wait, the casino has been dragging its feet for 4 days already.

They didn't check any documents from me, they didn't even ask for them. I upload the original pdf file to the profile, a day passes and they cancel it and write upload the original, but this is the original, the bank sends me a statement. I sent them 3 different statements to support, each time they say upload the original)) I provided what I could provide, when I buy an apartment, maybe I'll provide a utility bill, but for now only the bank statement has the residential address.

The most interesting thing is that I made a deposit in crypto, and I want to make a withdrawal in crypto too.

A week has passed, the casino is not interested in solving the problem, it is difficult to communicate with them. They answer exactly once a day, there is no online support.

I read reviews and complaints on the Internet, I'm not the only one, the casino is constantly dragging out time for the player to lose funds.

Please forward me all the communication between you and the casino customer support regarding the problem with the verification of your account at [email protected].

The problem has been solved, or rather, there is no more money. I don't want to waste my time on this casino anymore. What is the point of crypto if I am asked to provide 5 ways to confirm my address. This is a Scam Casino. The amount was small, so it's not scary. The first casino in the last 5 years where I didn't pass verification)

Dear dxlive86,

since you have acknowledged that the funds were eventually lost through regular gameplay, we regret to inform you that we are unable to assist you further in this matter.

As the disputed amount is no longer available and was not withheld by the casino, there is no actionable issue we can pursue at this point. For this reason, we are closing the complaint as rejected.

Should you encounter any other issues or have further questions in the future, please feel free to reach out.

Best regards,

Veronika

Casino.Guru Team