The player from Bangladesh has had his account permanently blocked by Krikya due to alleged 'betting violations' and 'opposite betting,' without any specific evidence provided. He claims to have adhered to all terms and conditions and requests an investigation to recover his deposit and winnings.
Krikya Casino - Player’s account has been permanently closed.
Opened
Current status
Waiting for player to reply
4d 15h 19m 7s
Krikya Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 days ago
My account (User ID: p555666) has been permanently blocked by Krikya. They are accusing me of 'betting violations' and 'opposite betting' without providing any specific evidence or bet logs.
I have strictly followed all terms and conditions, used only my personal verified payment method, and played from a single device. When I contacted their live support to ask for clarification, they refused to perform a manual review and shifted the entire blame onto the 'Game Provider.' They even stated that no appeal or reconsideration is possible.
I believe this is an unfair practice to withhold my legitimate funds. I am requesting CasinoGuru to investigate this case and help me recover my deposit amount and winnings. I have attached screenshots of my conversation with their support as evidence.
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Krikya Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports)
- Could you please describe in more detail your gaming activity in the casino that led to your win? (length of game session, types of bets you placed, etc.)
- Share your responses publicly here or send the information to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
