Krikya Casino - Player's account has been closed without explanation.

My account on Krikya Casino (Username: [hidden by Casino Guru] , Email: [hidden by Casino Guru] has been suddenly locked/deactivated without any prior warning or valid explanation.

I currently have a total balance of 50,000 BDT in my account. I have complied with all terms of service and have not violated any rules. When I reached out to their customer support, they failed to provide any concrete reason for blocking my account or holding my funds.

This is an unfair practice, and my legitimate funds are being withheld unjustly. I request Casino Guru to intervene in this matter and help me recover my balance of 50,000 BDT from Krikya Casino as soon as possible. The casino claims that I have violated their terms and conditions, but I strongly deny this. I have always played fairly and followed all their rules. Furthermore, they have provided no proof or explanation of any specific violation. I request Casino Guru to ask Krikya Casino for clear evidence of these alleged violations.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Have you passed the full KYC verification, or at least submitted any identity documents to this casino for the KYC process?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play to accumulate the winnings that are stuck in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your response.

Here are my answers:

Yes, I have successfully made withdrawals from Krikya Casino before.

This casino does not require full KYC verification. Only email and phone number verification are required, and I completed both. I was never asked to submit identity documents.

No, my winnings were not accumulated using any bonus. I used my own deposited funds.

I accumulated my winnings by placing bets on 9Wickets (sports betting).

My account was suddenly closed without any explanation, and approximately ৳50,000 remains in my account. I kindly ask for your assistance in resolving this issue and helping me recover my funds.

Thank you for your support.

Best regards.

Hello Jisan908070,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Jisan908070,

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Kind regards

Veronika