Krikya Casino - Player's account has been closed and balance confiscated.

​I am submitting a complaint against Krikya Casino for permanently banning my account and confiscating my balance (2,000+ BDT balance + 550 BDT pending withdrawal) without a valid reason.

​Account Details:

​Username: mdboratullah

​What Happened:

​On September 8, 2026, I played using a first deposit bonus and lost the funds.

​On September 9, 2026, I deposited 1,000 BDT selecting the "NO BONUS" option.

​I played normally and submitted a withdrawal request for 550 BDT while keeping 2,000+ BDT in my account.

​Suddenly, my remaining balance was wiped out (went negative), and the withdrawal remained unpaid.

​Support agent 'Yasha' claimed my account was banned for "Bonus Abuse and Scamming," stating the decision is final and non-negotiable.

​My Stance:

I did not use any bonus or offer during my latest deposit session. My account was closed and funds were confiscated falsely. I request Casino Guru to investigate this issue and help retrieve my balance.  

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Krikya Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you play the same games as when you played with the welcome deposit bonus?
• Was your player's account verified?
• Were you asked to submit any documents required to complete the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

​Thank you for looking into my case. Here are the answers to your questions:

​What games did you play to accumulate your current balance? I played live casino/slots (or mention the specific game if you remember, e.g., Live Games/Slots).

​Did you play the same games as when you played with the welcome deposit bonus? No, the previous bonus session resulted in a total loss, and my latest session was a fresh deposit with "No Bonus" selected where I played normally.

​Was your player's account verified? Yes, my phone number and basic profile details were verified.

​Were you asked to submit any documents required to complete verification? No, the casino suddenly banned my account

and confiscated my funds without asking for any verification documents or giving any valid warning.

​Please let me know if you need any further details or screenshots from my side. Thank you.

Hello Tomas,

Thank you for your time. Here is another crucial piece of evidence regarding my case. 

During my interaction with Krikya support agent 'Saavi' (Sept 8-9), when I faced server issues and deposit glitches, the agent herself explicitly instructed me: "You make the deposit and contact us, we will add 100% bonus, but do not play with the deposit money before contacting us."

I followed all their exact guidelines transparently. Therefore, Krikya's current claim of "bonus abuse and scamming" is completely false and unjust. They have banned my account and confiscated my funds just because I followed their support team's instructions. 

Please review this evidence and help me recover my account and funds. Thank you.

Hello Tomas,

Thank you for your questions. Here are the clear answers regarding my situation:

- **What games did you play to accumulate your current balance in the casino?** 

I played "Live Super Andar Bahar". Please note that I made two separate instances: the first one was related to the welcome deposit bonus (where the support agent instructed me not to play before they add the manual bonus), and later I made a separate 1,000 BDT deposit with **no bonus at all**. 

- **Did you play the same games as when you played with the welcome deposit bonus?** 

Yes, I played "Live Super Andar Bahar", but for the second deposit, I played entirely with my own funds taking zero bonuses.

- **Was your player's account verified?** 

Yes, my account was active.

- **Were you asked to submit any documents required to complete the verification process?** 

No, I was not asked to submit any verification documents by the casino before they restricted my account.

Please let me know if you need any further clarification. Thank you.

Dear mdboratullah,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas