HomeComplaintsKometacasino - Player’s withdrawal is delayed and account access is questioned.

Kometacasino - Player’s withdrawal is delayed and account access is questioned.

Unresolved
Our verdict

Unreasonable excuse

Black points: 10,471,765

Amount: $10,471,765

Kometacasino
Safety Index 0.0 Very low

Case summary

The player from Spain had won $104,717.65 at Kometa Casino but faced issues withdrawing his funds. After depositing $80 USD to verify his account as instructed, his withdrawal was cancelled, and he was then asked for an additional $120 USD. He also cited issues with the verification process, disappearing live chat support, and concerns about potential account locking. It was determined that Kometa Casino was a confirmed scam operating without proper licensing or regulation, making recovery of funds impossible through official channels. Consequently, the complaint was classified as unresolved, and the player was advised to report the incident to local law enforcement and avoid further interaction with the platform.

Private
Private
3 days ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 days ago

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Public
Public
2 days ago

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Unfortunately, this is most likely a scam website, and any claims of winnings from this site are highly unlikely to be legitimate. We strongly urge you not to deposit any funds or engage further with this platform, as doing so may expose you to significant risks, including the potential loss of personal and financial information.

We’ve received numerous complaints about similar casinos with identical unfair requests. These casinos lure players with promises of high winnings, but when players attempt to withdraw their funds, they are met with repeated demands for unusually high deposits.

We strongly advise you to cease all interactions with this website and avoid sharing any sensitive information. If you’ve already done so, please take immediate steps to secure your accounts and monitor them for suspicious activity.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

If you have further questions or need additional support, don’t hesitate to contact us. We’re here to help.

Best regards,

Kristina

Public
Public
2 days ago

Hi, thank you for contacting me and helping me.


I don't get this because you had the same issue with another user and it was resolved https://casino.guru/complaints/kometa-casino-player-s-withdrawal-has-been-blocked


And your index for this one is very high.


Thanks

Public
Public
2 days ago

Thank you for your response. Please note that the complaint you posted here is about another (legitimate) casino with a similar layout and name. Kometacasino, where you played, is a scam website that lures players by posing as another casino.

Sadly, because this is not a legitimate casino and operates without any proper licensing or regulation, there is no responsible authority or organization that can force them to release any funds, winnings or return your deposits.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s rating. While this may not fully resolve your concerns, it will act as a cautionary note to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.

Best regards,

Kristina

Casino.Guru Team

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