KokoBet Casino - Player’s account closure was delayed.

I tried for months to close my account due to gambling addiction.

Several emails were sent, but follow-up questions were received.

You couldn't turn it off in the chat, you had to email.

Got counter questions instead of shutting it down right away.

I emailed that I wanted to close due to gambling addiction but was not taken seriously.

A gambler's worst nightmare

Several months after begging and threatening to report the casino, the chat was finally shut down as well.

Asked in the chat for logs every time I asked them to close the account.

But they refused.

But after this the account was closed but I lost a lot of money on this.

On their website, they have explicitly written about how they help, support, and close accounts linked to gambling addiction.

I am asking for help getting my money back from them the first day I asked to close the account.

In addition, another player who also asked for help from Kokobet closed his account without help.

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KokoBet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share a more complete email exchange in which you informed the casino about your gambling issues from May? Please share the information with timestamps to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas