The player from Ontario faced difficulties withdrawing money from the casino despite being informed that his account was fully verified. He had sent three emails over two days without receiving a response and was unable to use the live chat feature. We explained that withdrawal processing could take up to 14 days due to verification or high volume and advised patience. After extending the response time by 7 days without receiving any reply from the player, we closed the complaint due to lack of communication, while leaving the option open for the player to reopen it in the future.
KnightSlots Casino Ontario - Player is experiencing a delayed withdrawal process.
Closed
Our verdict
Player stopped responding
Amount: C$10,000
KnightSlots Casino Ontario
Safety Index:Above averageCase summary
Discussion
Public
Public
1 month ago
This site is very easy to use and great games but having huge issues getting ahold of them through email as it’s been 2 days and I’ve sent 3 emails and no response. They did send an email to me 2 days ago as I could make a withdrawal and they said my account if fully verified and I should be able too. Fast forward a few days as I still can’t withdrawal and haven’t heard back from them their live chat doesn’t even work for me. Hopefully they contact me soon and let me withdrawal my money as I’ve never had this problem with any other site before.
Public
Public
1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 month ago
Hello,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Attila
Public
Public
1 month ago
Dear jamesplut,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
