The player from Finland faced difficulties withdrawing winnings after a delayed deposit process. Despite winning €400 with his own funds and meeting the wagering requirements, he was unable to create a withdrawal, with customer service stating there had been ongoing issues for four days. The Complaints Team was unable to proceed with the investigation or provide solutions due to a lack of response from the player to inquiries and reminders. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
Klikki Casino - Player’s withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €400
Klikki Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
11 months ago
Translation
The casino describes itself as pay&play. No registration, nothing extra.
The bonus they offer for first-time depositors is non-sticky, you play first with your own money and then with bonus money.
First of all, the deposit took over a day. I contacted support by email because they have no other customer service. The money arrived in the game account over a day later. Not a promising start.
I decided to withdraw the money as soon as I had wagered my own money 1x. It turned out that I won €400 with my own money.
The stakes remained small, my own money was recycled and the bonus was not touched.
I can't even create a withdrawal. I've been told by customer service that they are having problems and are trying to resolve it as soon as possible. It's been 4 days now.
Automatic translation:
Public
Public
11 months ago
Dear Lurittelija,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Klikki Kasino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you wanted to submit a withdrawal request?
- Is the bank transfer the only possible option for withdrawal?
- Have you asked the support for any alternative payment methods?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
Public
Public
10 months ago
Dear Lurittelija,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
10 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
