Klikki Casino - Player's account has been closed due to alleged fraud.

I made 26.2 klikkkisino.com 1 TRUMO deposit + bonus which I lost. 27.2 I made 2 TRUMO deposits of 50e, the deposit was not registered in the game account. 27.2 I made a new deposit of 20e which was immediately visible in my game account, I lost the balance. Trumo payment intermediary and casino found the deposit of 50e made on 27.2 after a day, which I received a notification from both and registered in my game account on 28.2. I managed to collect a profit of 500e, from which I made a withdrawal request. Klikkkisino asked for Kyc documents which I sent and the kyc was approved on 1.3. Withdrawal pending. 2.3 I made a deposit of 20e which I lost, 2.3 I made a new deposit of 25e and managed to collect a balance of 300e. So a withdrawal request of 500e + game account balance of 300e. 3.3 click casino reports "Fraud", account funds withheld, account closed, and cannot be opened. Emails are not answered. Trumo payment intermediary does not comment on which of the deposits is "fraud" and has transferred the deposits and the casino has accepted them. The withdrawal request was also logged. I politely ask casinoguru for help. I believe there is reason to suspect the funds in my gaming account have been withheld/embezzled. I primarily demand the payment of 800e and secondarily the return of the deposits made.

Dear Koppari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

- Played games slots

-Kyc approved before account closure and deposits made before and after kyc approval.

- 1 deposit on 26.2 with bonus, no winnings. No bonus on other deposits.

kyc approved,deposits made before and after account verification.

Payment intermediary TRUMO has been in contact several times and considers the matter to have been resolved.

This is not the case, it is that before and after KYC approval I have made deposits. It is fraud to take deposits and after a withdrawal request to close the account and unlawfully withhold deposits and winnings. This action would not be possible if the payment processor did not approve it.

Thank you very much for your reply, Koppari. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I sent it to your email.

The core question that the casino/Trumo has not answered is. Which of the deposits made is Fraud. Before or after my account was approved for verification. No reasons other than "account funds withheld, account closed, and will not be opened....FRAUD.

Thank you very much, Koppari, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Koppari,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see how we can help.

We would like to invite Klikki Casino to join the conversation.

Dear Klikki Casino,

Can you please clarify how and which deposit made by the player should be fraudulent when all the deposits have been successfully received on your end? If this information cannot be shared publicly, please send it to me, including any supporting evidence, directly at michal.k@casino.guru

Klikki casino continues to approach me with marketing messages, but I don't dare make deposits.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Michal, did you get my email?

The deposit broker TRUMO announced that it would launch an investigation into the incident. I think we are now moving in the right direction.

Dear Koppari / Timo,

I acknowledge receipt of your emails and have replied accordingly. As I mentioned earlier, the casino team has yet to respond to my inquiries. I will persist in my attempts, but the likelihood of a favourable outcome regarding your complaint appears to be quite uncertain.

Is it that easy, to withhold the funds from the game account and be completely passive.....and no one can do anything. Note. , in the deposits I make, the recipient of the payment is TRUMO. Doesn't Trumo have any morality in its operations....enabling cooperation as a partner. I think the cooperation of money brokers with scam casinos should be investigated, visa, mastercard, zimbler, brite....etc.

Dear Koppari / Timo,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. While I can understand your perspective that from a moral point of view the payment provider TRUMO could reconsider its cooperation with questionable businesses, however, it is important to recognize that they cannot control potential issues that may arise and are not accountable for the actions of other companies towards their customers.

I will now mark this complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

Should you want to pursue your complaint further, you can submit it to the Curaçao Gaming Control Board (GCB) via this contact form. Although the GCB does not officially handle disputes between players and gaming operators, it might be able to help, so it is worth a try.

Please let me know if and how they responded at michal.k@casino.guru if you try this option.

I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru