Kiwi's Treasure Casino - Player’s withdrawal is delayed and unresolved.

Requested a withdrawal 19/06/2026 for the amount $230.00. Was told I would receive it in a few day's. Never arrived so contacted help centre. Same story. Another few day's to wait. Weeks later requested ID for verification. Proof of address. Sent those through, accepted no problems. Withdrawal never arrived. Received email requesting proof of ownership of Visa debit used to deposit. This was a virtual card, so sent a pic of front and back from online bank account. Never heard back. Another week or so passed by. Need proof of ownership in form of bank statement with account name and transactions using said Visa debit. I emailed this proof, live chat tells me what I have to send, ALREADY SENT THROUGH I SAY. Agents all have same answers for my questions. 24-48 hours wait for this and that. IT'S BEEN ALMOST 2 MONTHS OF THE SAME ANSWERS FROM DIFFERENT AGENT'S. This is ridiculous. I can't even imagine what they'll want from me next. So frustrating. I even requested the withdrawal be reversed back to casino account instead. Knowing full well I'll probably lose it playing the slots. 2 hours I was informed. Then 24 hours. THAT WAS 2 WEEKS AGO. Please help me to resolve this. Absolute sham

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kiwi's Treasure Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Could you please confirm you registered with accurate personal information, and the payment method you used for deposits belongs to you?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Shay1976,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru