The player from Poland files a complaint against KingSpin Casino for holding his funds, totaling PLN 70,198.34, including three blocked withdrawals that are still processing. He has a fully verified account and claims to have only used his own funds. Casino support cites a technical glitch.
KingSpin Casino - Player's withdrawal is delayed and funds are blocked.
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Waiting for casino to reply
3d 1h 16m 11s
KingSpin Casino
Safety Index 7.9 Above averageCase summary
Discussion
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3 weeks ago
Translation
Good morning. I'm filing a complaint against KingSpin Casino. The casino is illegally holding my funds in the total amount of PLN 70,198.34.
I currently have three blocked bank withdrawals in my system that are still in the "Processing" status:
Payment of PLN 10,000 on June 27, 2026
Payment of PLN 10,000 on June 30, 2026
Payment of PLN 2,000 on July 6, 2026
Additionally, my player account balance remains intact at PLN 48,198.34. My account is fully verified (KYC accepted), and I've only played with my own, clean deposit, with no bonuses. Casino support refuses to provide a processing time, citing a technical glitch and a queue. The fact that a smaller withdrawal from July 6th is also stuck indicates that my funds were intentionally blocked. I am requesting urgent intervention and assistance in recovering my money.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear KEMON835,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please share with me your communication with the casino regarding the delay and screenshots of your pending payouts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 weeks ago
TranslationThere were no problems with payments before
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2 weeks ago
Dear KEMON835,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Endri (endri.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Tomas
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2 weeks ago
Hello KEMON835,
My name is Endri, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue. Thank you for providing the information I needed. If I require any further details from yourself, I will reach out to you directly.
I would like to request the presence of a representative from the casino in this conversation.
Dear KingSpin Casino,
Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.
Thank you in advance.
Respectfully,
Endri
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1 week ago
Hello,
Due to temporary payment processing limitations affecting our financial partners and payment service providers, we experienced unforeseen technical issues that resulted in delays in processing the customer's payout.
We sincerely apologize for the delay and any inconvenience caused. We are pleased to confirm that, following the resolution of these temporary processing issues, we successfully processed and confirmed the payment on 15 July 2026.
Throughout this period, the customer's funds remained safe and secure. The delay was solely operational in nature and did not affect the security or availability of the funds.
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1 week ago
TranslationI thank the casino representative for their response. I can confirm that the first of three outstanding withdrawals, totaling 10,000 PLN, has been processed and the funds have been deposited into my bank account.
However, I want to make it clear that my complaint has NOT been fully resolved. My remaining funds are still blocked in the casino system. Two subsequent withdrawals are still in "Processing" status:
Payment of PLN 10,000 on June 30, 2026
Payment of PLN 2,000 on July 6, 2026
Additionally, there's still a frozen amount of PLN 48,198.34 in my main player account balance, which I can't withdraw due to limits and holds. KingSpin Casino is still holding a total of PLN 60,198.34.
I request information from the casino representative as to when the two remaining pending transactions will be accepted and sent, and when I can safely withdraw the remainder of my balance. I request that mediator Endri not close this dispute until all funds have been withdrawn.
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4 days ago
TranslationI'd like to provide another important update. I can confirm that the smaller withdrawal of PLN 2,000 from July 6th has also been processed and the money has been deposited into my bank account. I've now received a total of PLN 12,000.
However, the last large withdrawal of PLN 10,000 from June 30th is still on hold in KingSpin Casino's system (it's still "Processing"). Additionally, PLN 48,198.34 remains blocked in my main balance.
KingSpin Casino is still holding a total of PLN 58,198.34. I'm asking mediator Endri to continue the case and force the casino to accept the last remaining ten złoty and release the rest of my balance.
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4 days ago
Dear KingSpin Casino,
Six days ago you confirmed the processing issue had been resolved and the payment completed on 15 July. Since then two further payouts have reached the player, but the PLN 10,000 withdrawal requested on 30 June is still showing as "Processing," while a later request from 6 July has already been paid. Separately, PLN 48,198.34 remains in the player's main balance, which he reports he's unable to withdraw.
Please provide a specific status and an expected completion date for the outstanding PLN 10,000 withdrawal, and set out exactly what limits or holds currently apply to the PLN 48,198.34 balance and what the player needs to do to release it.
Dear KEMON835,
I understand how much is still tied up here, and I won't close this case while any of it remains with the casino. The case stays open until you receive the full amount of money. Nothing further is needed for you for now, except please let me know as soon as you receive any idditional payment from the KingSpin Casino. You can reach out directly in here or as well feel free to contact me by email.
Best regards,
Endri
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4 days ago
TranslationMr. Endri, thank you very much for your professional support and for keeping my case open until I receive my full refund. This has been a huge help to me.
I confirm that the status of the last pending withdrawal of PLN 10,000 in the casino dashboard is still "Processing," and the main balance remains unchanged at PLN 48,198.34. I will, of course, immediately notify you here and by email as soon as any further payment is processed by KingSpin.
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