The player from Germany had requested three withdrawals of €500 each two weeks ago, with the application dates of 05.08.25, 10.08.25, and 11.08.25. Despite repeated inquiries, he only received vague assurances from support regarding the status of his overdue payouts. The player decided to mark the complaint as resolved in the system, indicating satisfaction with the outcome.
Kingmaker Casino - Player's withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
Kingmaker Casino
Safety Index 3.6 LowCase summary
Discussion
Public
Public
11 months ago
Translation
I have three €500 payouts that are long overdue and should have been paid out long ago.
The application details are:
05.08.25
10.08.25
11.08.25
Whenever I ask, support keeps telling me that my payouts will be processed soon, etc. But it's taking way too long.
Automatic translation:
Public
Public
11 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share screenshots of the withdrawal requests as evidence with me? Share screenshots here or send the information to my email at tomas@casino.guru
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
TranslationHi, thanks for the quick reply. Here are all the screenshots.
I still have an additional €3,500 that I'd like to withdraw from the casino afterward. So, the total amount in dispute is actually €5,000 in the long run.
I've been playing at Kingmaker for a long time and have never had any problems. I've made several withdrawals at Kingmaker, but I've never had any major issues with the payouts until now.
I can only withdraw €500 every 24 hours and a maximum of €7,000 per month. I can only request three active withdrawals at a time.
Automatic translation:
Public
Public
11 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear davets,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
