Kinghills Casino - Player’s winnings haven’t been received yet.

I have tried several times to get my winnings. And they say I have to provide ID like a passport. I don’t have a passport and I told them this until I was blue in the face.

Then last week I get an email from them asking for my home address, photograph, telephone number and details and photo of my debit card to clarify my existence. To deposit money they don’t ask for any credentials, so what is their problem? They refused my debit card. The one I used to deposit some money.

I would encourage people to make them a laughing stock on social media and YouTube. The more people that know about these criminals the better. Let’s get them and their criminal operation closed down for good and jailed for fraud on an industrial scale.

Dear andersbaxter,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear andersbaxter,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi there Nick,

No unfortunately no payment has entered my account from Kinghills.

Ive written to them and they have ignored my request.

I try tell telling them their rules and regulations are not government legislation in the UK.

They have my full name, address, banking and card details and email address. So they have no excuse.

They have also closed my account.

Kindest Regards

Andrew

Dear andersbaxter,

Is the verification process still ongoing? - did you forward them all the documents they have requested and if yes, when was the last document forwarded?

Please note that some casinos may block the player's account until the verification is fully processed.

Meanwhile, please forward the communication between you and the casino to [email protected] for further review.

Looking forward to hearing from you.

Regards,

Nick

I have given them my age name address date of birth and bank details so they have no excuse, they know who I am but they still insist on stealing my winnings. I’m not sending them any more details about my life history because simply I do not trust them with it.

And I don’t keep copies of my communication with them so you will have to request it from them.

They are not regulated by UK authorities so they can steal from many UK based players as they want and get off Scot free.

If you are genuine about helping me get this payment you would not be asking me to send them sensitive documents that I don’t even have.

Please don’t make me doubt your service too.

Dear andersbaxter,

Would it be possible to forward the communication between you and the casino to [email protected].

Additionally, as the verification process is mandatory, the player has to forward the requested documents to the casino as it will be otherwise impossible to withdraw any balance.

Looking forward to hearing from you.

Regards,

Nick

Like I said.. I am forwarding no personal details these criminals

Plus they already know who I am because of my debit card.

im the same person that made a deposit with the same card, but they didn’t ask for ID to make a deposit.

My online bookmakers don’t ask for ID when I win money, it’s paid two within two minutes of the winning event, because they already know who I am with my debit card.

Do you now see where I’m coming from?

So stop asking me to send them documents that have nothing to do with them.

And like I said before I don’t keep email communications so you will have to request it from the criminal casino that is Kinghills.com.

They have stolen money from me and looks like they are going to get off Scot free

Dear andersbaxter,

Unfortunately, if you refuse to cooperate with the casino there is nothing we can do.

Verification is mandatory in 99% of online casinos and if the player refuse to do so, no winnings will be paid out.

Is there anything else we could assist you with?

Regards,

Nick

No one has ever paid their winnings, so why would I submit sensitive information to these criminals? Just to get more disappointment from them?

I hate Kinghills casino with a passion, they are sick, disgusting criminal scammers and should be chained up in a prison, living in squalid conditions and starved to death.

That’s what I would do for them if I had the power.

Dear andersbaxter,

It is logical that they did not pay the winnings if you are not verified.

Unfortunately, as you refuse to cooperate with the casino, you leave us no other choice but to close the complaint as there is nothing we can do.

Best regards,

Nick