The player from Austria was waiting for two withdrawals from Casino Kingdom made two weeks prior, totaling €1,500. Despite repeated contacts with customer support, she received the same response regarding the payout timeframe, but no funds had been transferred. Eventually, the player marked the complaint as resolved.
KingdomCasino.io - Player’s withdrawals are delayed.
Resolved
Our verdict
Case closed
Amount: €1,500
KingdomCasino.io
Safety Index:Very lowCase summary
Discussion
Public
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5 months ago
Translation
I am contacting you again because I have been waiting for two withdrawals from Casino Kingdom for weeks, which have not been paid out to date despite repeated contact with your support.
• On September 3, 2025, I deposited €70, then won €700 and immediately requested a payout.
• On September 5, 2025, I deposited another €100, won €800, and also immediately requested a payout.
Despite repeated inquiries to customer support, I always receive the same response: a payout would usually be made within 36 hours. In my case, however, several weeks have already passed without any funds being transferred.
I therefore urgently request that you help me pay out the outstanding amounts or provide me with a comprehensible explanation from the casino for the extreme delay.
If this is not done promptly, I will be forced to forward the matter to the relevant supervisory authorities.
Thank you for your support
Best regards
Automatic translation:
Public
Public
4 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
4 months ago
Translation
I have not made any withdrawals from this casino.
I passed the KYC verification and it was confirmed on September 10, 2025!
The winnings were collected with active bonus
Automatic translation:
Public
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4 months ago
Thank you for your reply, Nati0812. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.
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4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Nati0812,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Kristina
