King855 Casino - Player's winnings have been partially confiscated.

I got the free spins and it droped a ball worth 11.000 dollars and when i went to withdraw my winnings they told me that there is a maintenance problem with this game and that they wont be able to pay this..but bit after as i keept trying to get my winnings they told me that they will gimmi 15 % of my winnings only so i said yes and they gave md 1.5000 dollars but i want the rest of it too if u can help me plz..

Hello Yasark83,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Can you please forward the exact link to the casino?
• Do I understand it correctly that you have accepted the casino's offer to pay you 15%?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes it is verified did it yesterday.yes i have exepted the offer.last time i msg them was two days ago and i said that this is not fair and i will be taking this to the ombudsman.

They are on wattapp u need to talk to them thru wattapp

https://www.king855a.com/

Hello Yasark83,

Unfortunately, as you have accepted the casino's offer for the 15%, there is nothing else that could be done.

By accepting it you are no longer eligible for any further refund of the funds related to that win.

Is there anything else we could assist you with?

Regards,

Nick

Dear Yasark83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.