The player from Switzerland has three pending withdrawal requests totaling CHF 400 from KinBet, with the first request made on August 22, 2026, via bank transfer. Despite multiple inquiries through live chat, he hasn't received a timeframe for the processing or any requests for KYC documents.
KinBet Casino - Player’s withdrawals are delayed.
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Waiting for player to reply
3d 6h 29m 3s
KinBet Casino
Safety Index 6.7 Above averageCase summary
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6 days ago
Translation
I have made three withdrawal requests on KinBet for a total of CHF 400, currently still pending/under review:
One of the requests for CHF 150 was made on August 22, 2026, at 6:08 PM via bank transfer to Revolut. Despite several days having passed, the withdrawals have not yet been completed.
I've contacted KinBet live chat several times. I've been told that withdrawals are "processing" and that a reminder has been sent to the relevant department, but I haven't been given a specific timeframe or a concrete explanation for the delay.
At this time, I have not been informed that KYC documents or any other verifications are required on my part.
I am requesting assistance in processing and disbursing the full amount of CHF 400. I can provide screenshots of all withdrawal requests, transaction statuses, and conversations with KinBet support.
Automatic translation:
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4 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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4 days ago
Dear andrewpalermo,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
