The player from Germany is facing significant delays in withdrawing his €4000 winnings from Kinbet4.com, having requested a withdrawal two weeks ago. He has successfully made three withdrawals of €500 each, but with €2500 still outstanding, he expresses frustration over the casino's claims of fast withdrawals and the lack of action on his pending payouts.
KinBet Casino - Player’s withdrawal requests are delayed.
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KinBet Casino
Safety Index:Above averageCase summary
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3 days ago
Translation
I won a total of €4000 at Kinbet4.com. Fair and without a bonus. Depositing money took 30 seconds, but the casino won't let me withdraw! When I ask in the live chat or with support, I always get the same answer. "We're currently experiencing a high volume of withdrawal requests, hence the delay," and they assured me I didn't need to worry because I would receive my money. In my opinion, it's nothing but a scam, and I don't think I'll ever see my money again. I deposited a total of €1000 and I'm genuinely baffled as to how a casino like this can even exist. I'm certainly not the only one being scammed. According to their terms and conditions, withdrawals can take up to 72 hours. They even advertised fast withdrawals, which is why I signed up. This is precisely the point that's causing the most frustration—it's unbelievable. You're allowed one withdrawal of €500 per day, but only three, and then there's a three-day waiting period after the first withdrawal. Apparently, they don't work on weekends. I wonder when any withdrawals will actually arrive. I've already made three withdrawals (that's all I could do)...
- Payout: €500, February 14, 2026
- Payout: €500, February 15, 2026
- Payout: €500, February 16, 2026
If this payout ever happens, I still have €2500 outstanding. I'm powerless to act because even the first payout isn't being processed. For three weeks now, the payouts have been stuck in the same processing status.
I have some screenshots to assure you that my details are correct. I just hope you can do something for me; I simply don't understand this casino. Fair deposits, fair withdrawals—the casinos already make enough money since they always win. Maybe some individual players win, but the revenue is already so high for casinos, do they really need to cheat individual people? Please get back to me; I really need the money urgently.
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
- What types of games did you play to accumulate your winnings?
- When was the last time the casino communicated with you regarding the delay in processing of your withdrawal requests?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
