The player from Germany faced significant delays in withdrawing his €4000 winnings from Kinbet4.com, having requested a withdrawal two weeks prior. He had successfully made three withdrawals of €500 each, but with €2500 still outstanding, he expressed frustration over the casino's claims of fast withdrawals and the lack of action on his pending payouts. It was found that the player received at least €1500 in payouts, but the remaining balance was lost during gameplay after he canceled the rest of the withdrawal. Consequently, the complaint was rejected as the outstanding funds had been used in regular casino play, leaving no basis for further investigation or recovery.
KinBet Casino - Player’s withdrawal requests are delayed.
Closed
Our verdict
Other
Amount: €4,000
KinBet Casino
Safety Index:Above averageCase summary
Discussion
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3 weeks ago
Translation
I won a total of €4000 at Kinbet4.com. Fair and without a bonus. Depositing money took 30 seconds, but the casino won't let me withdraw! When I ask in the live chat or with support, I always get the same answer. "We're currently experiencing a high volume of withdrawal requests, hence the delay," and they assured me I didn't need to worry because I would receive my money. In my opinion, it's nothing but a scam, and I don't think I'll ever see my money again. I deposited a total of €1000 and I'm genuinely baffled as to how a casino like this can even exist. I'm certainly not the only one being scammed. According to their terms and conditions, withdrawals can take up to 72 hours. They even advertised fast withdrawals, which is why I signed up. This is precisely the point that's causing the most frustration—it's unbelievable. You're allowed one withdrawal of €500 per day, but only three, and then there's a three-day waiting period after the first withdrawal. Apparently, they don't work on weekends. I wonder when any withdrawals will actually arrive. I've already made three withdrawals (that's all I could do)...
- Payout: €500, February 14, 2026
- Payout: €500, February 15, 2026
- Payout: €500, February 16, 2026
If this payout ever happens, I still have €2500 outstanding. I'm powerless to act because even the first payout isn't being processed. For three weeks now, the payouts have been stuck in the same processing status.
I have some screenshots to assure you that my details are correct. I just hope you can do something for me; I simply don't understand this casino. Fair deposits, fair withdrawals—the casinos already make enough money since they always win. Maybe some individual players win, but the revenue is already so high for casinos, do they really need to cheat individual people? Please get back to me; I really need the money urgently.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you made any successful withdrawals from this casino before?
- Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
- What types of games did you play to accumulate your winnings?
- When was the last time the casino communicated with you regarding the delay in processing of your withdrawal requests?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 weeks ago
Translation1) No, I had never withdrawn from the casino before. It was my first experience with the casino.
2) According to the casino, this is not necessary for me. My account is listed as verified (KYC).
3) Sports betting, Razor Shark and Live Casino (Roulette)
4) I'm still contacting them today, as I'm bothering the casino almost daily. I'm contacting them via support email and live chat because I urgently need the money!
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2 weeks ago
Thank you for your response. To proceed with the investigation, kindly forward me all the communication between you and the casino customer support regarding the delay in processing your withdrawal requests at veronika.f@casino.guru. These can be emails, chat transcripts, or screenshots. I appreciate your cooperation.
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2 weeks ago
TranslationI actually did receive at least €1500 in payouts. Oddly enough, it was over the weekend, even though no one is supposed to be working then. Out of anger, I cancelled the rest and lost it at the casino.
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1 week ago
Dear Lenny777,
Thank you for your update.
I’m glad to hear that you have received at least part of your winnings. At the same time, I’m sorry to hear that the remaining balance was lost during gameplay — I understand how frustrating that situation must feel, especially given the earlier delays.
Since the remaining funds were used and lost through regular gameplay, there is unfortunately no longer anything we can investigate or pursue with the casino regarding those funds.
Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.
Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.
Best regards
Veronika
