The player from Australia had requested a withdrawal two weeks prior, but the casino had not processed the payment, stating they needed more time. The complaint was marked as resolved after the player confirmed that the issue had been addressed. We had assisted the player in communicating with the casino, leading to a successful resolution of the withdrawal delay. The complaint was officially recorded as 'Resolved' in our system.
KinBet Casino - Player’s withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: A$2,400
KinBet Casino
Safety Index:Above averageCase summary
Discussion
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6 months ago
Casino is not paying out the withdrawal claiming they need more time to process it.
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6 months ago
Dear Bryce1985,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share the communication in which the casino justified its decision to delay your payout? Share screenshots here or send the information to my email at [email protected]
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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6 months ago
Dear Bryce1985,
Did the casino process one or more of your withdrawal requests since your first post?
Please let me know.
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6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Bryce1985,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
