The player from Greece had won 5000 euros but faced delays in withdrawing his first installment of 800 euros, which remained in the review phase since 11/02. He felt frustrated with the unclear responses from customer support. The Complaints Team acknowledged the delay but emphasized that withdrawals could take up to 14 days to process. As the player did not respond to follow-up messages, the complaint was currently rejected.
KinBet Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: €5,000
KinBet Casino
Safety Index:Above averageCase summary
Discussion
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1 year ago
Translation
I have won 5000 euros! With a withdrawal limit of 800 euros per day!
a) I feel like the helpers are robots
b) My first withdrawal of 800 euros has been delayed and I feel like they are giving me unclear answers!
The withdrawal request was made on 11/02 and is still in the review phase!
I've read bad comments and I need help so I don't lose my money!
the money was a regular deposit and not a bonus
Automatic translation:
Public
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1 year ago
Dear gkiokgkiok,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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1 year ago
TranslationGood evening, I completely agree with you! The problem is that after 4 days the first installment of 800 euros is still in the control phase! Then there is the approval phase, then the processing phase and then completion! This can take a month! It is their mistake to write and say withdrawal in 3 business days when they cannot do it! Thank you very much!
Automatic translation:
Public
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1 year ago
Thank you for your response. I understand your frustration and dissatisfaction, and I truly empathize with your situation. From our experience, the majority of payments are typically processed and received within the 14-day timeframe. However, delays can occasionally occur due to external factors beyond the casino's control.
Our policy requires us to wait for this 14-day period to elapse. If you haven’t received your winnings by 25 February, please let us know, and we will proceed with further investigation on your behalf.
