The player from Germany faced issues with a withdrawal request of €1,500 made two weeks ago at Kinbet4.com, as the winnings remained unpaid. Despite having previously made successful withdrawals without issues, customer service had been unresponsive and appeared unhelpful, leading the player to suspect a scam. The player received a partial payout of €500 but did not respond to the Complaints Team's follow-up inquiries regarding additional pending withdrawals. As a result, the complaint was rejected due to lack of communication.
KinBet Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €1,500
KinBet Casino
Safety Index:Above averageCase summary
Discussion
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7 months ago
Translation
The casino Kinbet4.com isn't paying out my winnings. The welcome bonus wasn't activated, so it wasn't used; I only played with real money. On July 18, I requested a withdrawal of €500, and since then, customer service has been putting me off. I want to withdraw €1,500 and have canceled and resubmitted the other two withdrawals of €500 each to test whether there was an error, but I specifically left one withdrawal untouched, the one from July 18, and it still hasn't been processed. It all looks like a scam because the support team seems unable or unwilling to help. Please help me get my €1,500 withdrawal. For your information, €500 has already been paid out once, even before, without KYC, so a withdrawal should be possible without any problems.
Automatic translation:
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7 months ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you submitted any identity documents to the casino for verification?
What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
Has the casino provided an explanation for the delay in processing your payment?
When was the last time the casino communicated with you regarding the delay in processing your payment?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Important Notice:
Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.
If anything seems suspicious, please contact us directly.
Stay safe.
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7 months ago
TranslationHi Veronika
- No, verification is not necessary according to customer service and the website. I also contacted customer service and asked about it.
- I played slots, roulette, and live casino shows. No sports betting.
- The explanations as to why my withdrawal isn't being processed are always the same. We apologize for the delay and are very sorry, but the volume on the site is too high and that's why it's taking so long. Since last week, they've said my withdrawal is in the final phase, but to date, nothing has happened. I've spoken to customer service 5-6 times and no one can give me a payout date. At first, they lied to me. First they said it would take 3 days to process, after 3 days they said 5 days, and after 5 days they said, "Sorry, the volume is too high," and they're still insisting on this to this day.
- I contacted customer service an hour before submitting my complaint yesterday, but I never received any response from the casino. They simply left me without any information. No email explaining why it was delayed or that they still needed documents. I check my emails almost every day.
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7 months ago
TranslationI received the first payout of 500 euros today, July 18, 2025.
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7 months ago
I’m glad to hear that you received the first part of your winnings that you requested for withdrawal, although it took longer than expected.
Could you kindly clarify how many pending withdrawal requests are still in your account and when exactly you submitted them?
