The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.
KinBet Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
2d 5h 9m 44s
KinBet Casino
Safety Index:Above averageCase summary
Discussion
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3 weeks ago
Translation
Good evening, since 30/3/26 I have requested a withdrawal of €350.
I have contacted the chat repeatedly about withdrawing my money. They keep telling me that my withdrawal will take up to three business days. They explain to me that my account is secure and that no verification is needed and the money has not yet been transferred to my bank account. The fourth business day has arrived and they keep writing the same things to me in the chat. If you could please give me a solution because this is a violation of the rule for up to three days that is stated in the policy. Why is this happening?
Thank you very much
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Teni,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 weeks ago
TranslationGood evening, a week has passed but unfortunately my withdrawal is still pending. They keep telling me the same thing in the chat that they are sorry for the delay and that the money is safe and that the withdrawal will be made as soon as possible and the days go by without any progress. What is happening is unacceptable while the regulations state that withdrawals must be made within three days. I am really annoyed with this issue if you can give me a solution.
Thank you very much
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1 week ago
Dear Teni,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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5 days ago
Dear Teni,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
