The player from Germany had requested withdrawals of 500€ each on February 7 and 8, 2025, but had not seen any status change after two weeks. Despite having contacted live support, he continued to receive information that the payouts were delayed, which made him feel cheated. The issue was resolved after the player confirmed that a successful payment had been made. The Complaints Team marked the complaint as 'resolved' in their system.
KinBet Casino - Player’s withdrawal has been delayed.
Resolved
Our verdict
Case closed
Amount: €1,000
KinBet Casino
Safety Index:Above averageCase summary
Discussion
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1 year ago
Translation
Hello, I made withdrawals of 500 each on 02/07/2025 and 02/08/2025 to crypto (bitcoin) and it is now 02/23/2025 and nothing has changed in the status so far, it has been the same status since day 1 and every time I talk to live support they say the payout is delayed but nothing changes, normally a payout takes 3-5 days like it says on the site, I feel like I'm being cheated 
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1 year ago
Dear cem44x,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal requests? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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1 year ago
TranslationHave you ever made successful withdrawals? No, this was my first withdrawal
Could you please confirm that you have passed the KYC verification? Yes is confirmed
Did you accumulate your winnings with or without an active bonus?I played without any bonus.
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1 year ago
TranslationStill nothing has changed 19 days already passed very very strange
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1 year ago
Dear cem44x, am I correct in understanding that the delay in your withdrawal requests is being attributed to a large number of withdrawal requests?
Do you have any updates from the casino regarding your withdrawal requests?
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1 year ago
TranslationThe payment was made, thank you very much for the help
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1 year ago
Dear cem44x,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
