The player from Spain had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player initially experienced a cancellation of the withdrawal due to a payment provider issue but received the funds after re-requesting the withdrawal. We confirmed the issue was resolved as the player had received the winnings and marked the complaint as closed. The player also requested account deletion and expressed distrust toward the casino.
KinBet Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: €500
KinBet Casino
Safety Index 6.7 Above averageCase summary
Discussion
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3 weeks ago
Translation
I have been waiting for a €500 withdrawal since 22/05/2026
As is usual with these casinos, the support team always gives you the same answers and doesn't offer any solution to the problem.
Thank you and best regards
Automatic translation:
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Msesto,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 weeks ago
Dear Msesto,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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2 weeks ago
TranslationGood morning
I received it just this morning.
I requested it on 22/05/2026
On 02/06/2026 it was cancelled (reason due to the payment provider) which I don't believe.
I requested it again on 02/06/2026 and received it today.
Anyway, today I sent an email to the support team to delete my game account and remove all my personal data.
I don't trust this casino at all.
Thank you and best regards
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2 weeks ago
Dear Msesto,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Karla Mayfly
Casino.Guru
