The player from Austria had been waiting for his payout for three weeks and was frustrated with receiving the same response about patience without resolution. The Complaints Team had attempted to gather more information and extended the response time for the player to provide necessary details. However, due to a lack of communication from the player, the complaint was closed without a resolution. The team remained available to assist should the player choose to reopen the complaint in the future.
KinBet Casino - Player's payout has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 250 USD₮
KinBet Casino
Safety Index:Above averageCase summary
Discussion
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11 months ago
Translation
I've been waiting for my payout for three weeks, and I get the same response every time. Thank you for your patience. I'm out of patience and I want my money!!!
Automatic translation:
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11 months ago
Dear nielshet,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Did you accumulate your winnings with or without an active bonus?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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11 months ago
Dear nielshet,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Dominika
Casino.Guru
