KinBet Casino - Player’s account remains open despite multiple closure requests.

Casino don’t close my account.I try many times to close ..casino try to leave open.Send screenshots from chatting to check it.Thanks Casino Guru.

Dear ignatiadis64,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances (after the cooling off period, and this cannot be done for players who are addicted/with a gambling problem).

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.f@casino.guru.

Thank you very much in advance.

Best regards,

Veronika

Είχα ενημερώσει το καζίνο ότι θέλω να κλείσει το λογαριασμό μου για να σταματήσω να χάνω χρήματα.Το ζήτησα πολλές φορές.Η απάντηση ήταν να στέλνει συνεχώς έτοιμα μηνύματα προσπαθώντας να με πείσει να μη το κάνω.ΘΕΛΩ λοιπόν οριστική διαγραφή και αυτοααποκλεισμό

Thank you for your response. Please note that we are able to assist only players who have requested account closure due to gambling addiction.

When applying for self-exclusion, it’s important to clearly state the reason for your request and specify the desired exclusion period. Additionally, marking the email subject clearly can help ensure that the casino processes your request promptly, as support teams handle a high volume of inquiries daily. I also strongly recommend saving a copy of your self-exclusion request as proof.

Here’s an example of how your request should be formatted:

Email Subject: Self-exclusion due to gambling addiction

Player’s Information:

• First name:
• Last name:
• Date of birth:
• Casino login:
• Email address:

Example message:

"Dear [Casino Name] Support Team,

I am writing to formally request self-exclusion from your casino, effective immediately. I also request to be removed from all gambling-related marketing communications. I wish to self-exclude for a minimum period of [XX months/years/lifetime] due to gambling addiction.

I acknowledge that my self-exclusion cannot be lifted before the end of the agreed period and that I will not request its early removal.

Thank you for processing my request.

Best regards,

[Your Name]"

Please complete this template and send it to the casino at support@kinbet.com, while also adding my email (veronika.f@casino.guru) as a CC recipient.

I hope this helps, and I look forward to your update.

Dear ignatiadis64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your help

All is ok

No problem with this casino

Close my issue