KinBet Casino - Player’s account has been closed.

Dear Casino Guro Team

My account was permanently closed.

Due to a game, search on November 8, 2024

On January 29, 2026, I received an email and advertisement. Because I'm addicted, I opened it again and played.

I lost money due to gambling addiction.

Because I am addicted, I am asking for support.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KinBet Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Have you asked the casino for a refund of money due to failed player protection? What response have you received?

If your account is currently not blocked, as the next step, I recommend you contact the casino with a new self-exclusion request via email at support@kinbet.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings KinBet Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I contacted the casino and am waiting for a response. Unfortunately, I no longer have the email address; it's been over 14 months.

The last deposit was in 2024, after which it was blocked due to gambling addiction. Access was regained on January 29, 2026, and now the loss is not 1250 euros but 1450 euros. Please help!

Thanks for your patience.

• Was your account closed as a result of your request made on February 16th?

Please note we can only ask the casino to refund money that was lost on gambling if you informed the casino of your gambling addiction and the casino failed to protect you from depositing and playing.

Kindly share with me any communication in which you informed the casino about your gambling issues. Send the evidence to my email at tomas@casino.guru

The casino closed again on its own.

I don't understand anything anymore.

Thanks for the update.

Please note we can't consider your communication from 2026 as evidence that you informed the casino of your gambling issues. If there is any communication from 2024, please share it with me.

You mentioned the account closure on November 8th 2024, in your original post. Kindly share with me any communication exchanged between you and the support from that time.