KinBet Casino - Player’s account deletion is being delayed.

hello, i am a user at kinbet casino and the last 2 days i am trying to delete my account from them. They are trying to go against my will by avoiding to do it and every time they ask me why i want to deactivate my account. They just try to make mental war with me by not deleting my account. They keep me in their casino against my will. I want you to help me delete my account from these scammers and if i need to hire a lawyer i will do it. I have played in many casinos and first time i see someone to try keep me somewhere against my will. I feel stressed and i think that they will try to use my personal data for some illegal staff. I ask your help

Dear nikoslos,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with a gambling problem).

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino along with the casino's responses? My email address is veronika.f@casino.guru.

Thank you very much in advance.

Best regards,

Veronika

Καλησπέρα σας, είναι ένα καζίνο το οποίο δεν έχει την επιλογή για κλείσιμο ούτε για αυτο-αποκλεισμο. Έχουμε ανταλλάξει γύρω στα 20 email που τους ζητάω να κλείσουν τον λογαριασμό μου μόνιμα λόγω του ότι θέλω να σταματήσω τον τζόγο. Μου στέλνουν αυτοματοποιημένα μηνύματα ρωτώντας γιατί θέλω να τον κλείσω. Όλο αυτό καταλήγει σε έναν φαύλο κύκλο μέχρι που σταμάτησα να απαντάω μετά το επίσημο παράπονο που έγραψα στον ιστότοπό σας. Σας παρακαλώ πολύ βοηθήστε με να κλείσω τον λογαριασμό μου σε αυτούς τους απατεώνες

Κύρια Veronika σας έστειλα και στο email αναλυτικά μερικά από τα μηνύματα που έχω ανταλλάξει με τους απατεώνες

Thank you for your email. I understand how frustrating it must be to have to repeat yourself regarding the account closure request.

When you request to close your account, it is important to clearly state the reason for doing so because different reasons require different approaches for account closure. For example:

• If you are seeking to stop playing due to gambling addiction or problems, the casino must self-exclude you and prevent you from reopening your account for at least 6 months. They will take precautionary measures to disable your account.
• If you simply want to stop playing because you're no longer interested in the website, you may be able to reopen your account at any time.

At Casino Guru, we can only assist in cases where players explicitly state that they are addicted to gambling and wish to close their account, but the casino does not comply with their wish and allows them to deposit, play, and lose further.

If you would like us to assist with your account closure, please send the casino the following:

Example email for self-exclusion request

Email subject: Self-exclusion due to [your reason]

Player’s info:

• First name:
• Last name:
• Date of birth:
• Casino login:
• Email address:

"Greetings [casino support],

I’m writing to inform you that I wish to exclude myself immediately from this casino and from receiving any gambling-related marketing materials for a minimum period of [desired period in months/years, or lifetime].

The reason for this decision is gambling addiction.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period, and self-exclusion cannot be lifted before the end of the agreed period."

Please ensure you include my email address (veronika.f@casino.guru) as a CC when sending this email to the casino.

Dear nikoslos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.