KinBet Casino - Player believes that their withdrawal has been delayed.

Good evening everyone, first of all, I wanted to make my COMPLAINT regarding the kinbet platform.

I made a withdrawal on October 26, 2025, for 170 euros. I waited for their times, which they say are 3 to 5 business days, but the withdrawal was still pending. I contacted them several times and they told me it would be processed and that it was in the final stages. We apologize, but we had a high volume of requests. All nonsense in my opinion. If you contact them before 3/5 days, they tell you that you have to wait for the expected times.

In short, they always go around us.

I withdrew the 170 euros and added them back to my gaming account.

I made winnings amounting to a total of 1400.00 euros

I withdrew.

1st WITHDRAWAL 500 EURO DAY 2 NOVEMBER 2025

2nd WITHDRAWAL 500 EURO DAY 3 NOVEMBER 2025

3rd WITHDRAWAL 400 EUROS DAY 4 NOVEMBER 2025.

I would like to report this because it seems unfair to me that a player who plays should be treated like this.

And most importantly, when will I receive my withdrawals?

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Dear Mariododo1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account says so on verification.

I attach a screenshot.

It does not require any verification

Today, November 5, 2025, we are on the 3rd day since the first blood sample was taken and it is still being evaluated.

I would like to clarify one thing regarding the reason for my complaint.

I believe it is not fair to wait many days for a withdrawal, because if I have winnings like in my case, which I mentioned in my complaint for a total of 1400.00, it is absurd that with the winnings I have in order to continue playing I have to take the money out of my pocket. At this point I stop and I don't even play because I don't even know if these winnings will arrive to me.

So what?

What do I do? What else do I spend on?

Not knowing anything!

In my opinion, with this way of doing things, they are driving their customers away from their platform.

Hello, referring to my initial complaint, aka my first post.

I wanted to communicate that just today on today's date 06/11/2025 I received my first withdrawal made on 02/11/2025

Now I have to wait for the remaining pending withdrawals to be credited.

Or rather that of the

03/11/2025 from 500 euros

04/11/2025 from 400 euros

So let's hope for the best!

As of today 07/11/2025 the other 2 withdrawals are pending

1 withdrawal of 500 euros on 03/11/2025

1 withdrawal of 400 euros on 04/11/2025

My daily blood tests to date:

03/11/2025 from 500 euros

04/11/2025 from 400 euros

I'm still pending on Kinbet.

Although the first withdrawal is 4 days after the withdrawal and the second 3 days after the withdrawal.

Both withdrawals were within the timeframe but none were processed.

Ok, do we have to wait the 5 days they boast about on their website?

So let's wait for Monday, November 11th, when the 5 days will end.

What do we do next?

Good morning, as of today, Monday 10 November 2025, the withdrawals on KINBET mentioned above in my complaint remain under evaluation, despite the fact that one withdrawal is 5 days old (excluding holidays) and the other is 4 days old (excluding holidays).

1 date 3 November 2025 of 500 euros

1 date 4 November 2025 of €400

As usual if you talk to the support center before their guidelines they tell you that you have to wait 5 working days excluding holidays and blah blah blah..

After 5 days, they obviously can't say the same old story about 5 days anymore and change their story to saying they've had a high volume of requests and to be patient. I find all of this incorrect.

Can anyone here help me with the admins?

Thank you in advance.

Good morning, it's November 11, 2025.

KINBET withdrawals are always pending

Although a sample has already arrived at 6 days and another sample at 5 days.

Good morning, it's November 12, 2025.

KINBET withdrawals are always pending

Although a sample has already arrived at 7 days and another sample at 6 days.

They keep saying that the withdrawal is in the final phase with pre-set messages.

Good morning, it's November 13, 2025.

KINBET withdrawals are always pending

Although a sample has already arrived at 8 days and another sample at 7 days.

They keep saying that the withdrawal is in the final phase with pre-set messages.

Again on November 13, 2025 at approximately 8:43 pm I contacted KINBET CHAT again as usual and asked for clarifications regarding the usual withdrawals

03/11/2025 euro 500

04/11/2025 €400

The usual nonsense already mentioned in other messages that you will find in my posts always in reference to this complaint.

That is: we are working for you, we are working to complete your request as soon as possible, you have priority, we are in the final stages, etc. etc. but since we are not part of the financial services we cannot give you a date.

All bullshit.

In chat this evening I asked a question that I saved with a screenshot:

I asked him, but what do you do in chat if you can't solve the problem?

Instead of answering me, the lady closes the chat, writing that she has no further questions.

THEY ARE THE SHAME OF THE PLATFORMS.

Good morning, it's November 14, 2025.

KINBET withdrawals are always pending

Although a sample has already arrived at 9 days and another sample at 8 days.

In chat, the same old things are always working for her.

RIDICULOUS

My remaining withdrawals,

The 500 euro one of November 3, 2025

And the one of November 4, 2025 for 400 euros ended today, November 16, 2025, after a good 10 days.

By this I mean that my withdrawals have arrived.

It's fair to say that they arrived after many complaints both in chat and via email with conflicting responses. I honestly don't recommend this platform because the waiting times are too long... a player who plays wants his winnings in a timely manner.

I'll close by saying: I won't play this platform anymore.

Problem solved but after 10 days.

Their platform says withdrawals in 3/5 days.

It does not respect their own conditions.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mariododo1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila