KinBet Casino - Player believes that their withdrawal has been delayed.

Hello, it's been 12 days and they still haven't approved the withdrawal. I didn't go through verification, it's not required. I placed a bet and it won. After making the withdrawal, many days have passed and they haven't approved it.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear koselapavlo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear koselapavlo,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I didn't receive the money, and they didn't approve my withdrawal.

Dear player, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you reached out to the casino whether verification is needed?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Have you contacted the casino to find out if verification is required?

Did you accumulate your winnings with or without an active bonus? I wrote to you that I don't require verification. Why are you asking me this? I placed a sports bet without a bonus, as I also wrote to you... I received my money today, and I waited a long time. I wanted to know why.

Dear koselapavlo, thank you for your response. Could you please confirm whether you have received all of your withdrawals?

Thank you in advance for your reply.

Yes, I received my money, I wanted to tell other people that they did not make a deposit on this site because they will have to wait a very long time

Dear koselapavlo,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Attila G.

Casino.Guru