Kikobet Casino - Player's deposit has not been processed.

I invested in this site with a credit card on January 25 and sent the account statement, but my 400 euro money was not deposited into the game account or refunded. They told me to wait for a response via e-mail, but there has been no response for weeks, live support is sending the same spam messages and telling me not to wait.

Dear alpato,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Have you contacted your bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Kristina

Yes, this is my first deposit, I contacted the bank and they said the amount had reached the other party.

and I wrote the amount wrong in the complaint, the amount is 400 euros

They blocked my account without paying my money, be careful of the liar and fraud site called Kikober, they are stealing your money.

Thank you very much for your reply, alpato. Could you please forward all the relevant communication between you and your bank to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear alpato,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.