The player from Australia experienced a partial payment of her winnings, but her withdrawal was subsequently forfeited due to claims of suspicious betting activity. She had withdrawn $12,766.70, of which $200 was paid before the remainder was forfeited. The casino cited high-risk bets as the reason, despite her having made similar bets earlier without issue. The complaint was addressed by verifying the player's gameplay and communication, but duplicate complaints were consolidated into a single thread for resolution.
KFCSPIN Casino - Player's winnings have been confiscated.
Closed
Our verdict
Other
Amount: $12,766 HKD
KFCSPIN Casino
Safety Index:Very lowCase summary
Discussion
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3 weeks ago
I was paid a part or my winnings then in a few minutes i was told my withdrawal was then forfeited due to suspicious betting activity .
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you accumulated your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link.
- Did you play just one game to accumulate your winnings, or did you play several different games?
- Could you please send me screenshots or chat transcripts of your communication with customer support regarding the confiscation of your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 weeks ago
I did not claim any bonus with any deposits made. I withdrew the amount of $12766.70 . A small portion of $200 has already been paid and then my withdrawal was forfeited and with the response to myself saying that suspicious activity has been detected on my account and high risk bets...i had made the same bets a hour earlier and i lost but there was no issues with that and they was happy to accept my money then i won and then there is a problem
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2 weeks ago
Thank you for your reply. Have you played any other games apart from "Flaming Bells"? Could you please describe your gameplay in more detail?
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1 week ago
We have noticed that you have submitted two complaints about the same issue; therefore, I am forced to reject this one. Your other complaint will remain open, so please reply only to that thread from now on. I kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.
