HomeComplaintsKentRelaxGames Casino - Player’s withdrawal has been delayed.

KentRelaxGames Casino - Player’s withdrawal has been delayed.

Closed
Our verdict

Other

Amount: $13,000

KentRelaxGames Casino
Safety Index 0.0 Very low

Case summary

The player from Arkansas had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. He said he had completed KYC and made the required minimum deposit, but the casino then demanded an additional deposit before allowing a withdrawal, and support later became unavailable. After reviewing the case, we found it was tied to another active complaint involving a different domain with similar branding, so this complaint was closed and the investigation continued in the other thread to identify the correct operator.

Written by Karla
Casino Analyst & Complaint Specialist
Submitted: 03 Jul 2026 | Closed : 21 Jul 2026
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2 months ago

I did not know that there was two kemtcasinos? I f****** went online of 10 f****** times and asked if killing casino was legit this at another Y'all everybody had yes Yes don't even listed a f****** scam site That was even close to being similar or any damn signs that there was a damn what do they call it zombie f****** casino I didn't catch it I won 13,000 went to cash out said been on deposit sitting room deposit of 50 bucks through moon pay and uniswop withdrawal again payment of $120 well I went to looking for other goddamn support or the contact us and there's not none so I don't know if there's a way to get f****** paid the money I wouldn't or at least get my f****** $50 back reach it out for f****** help I wish when I type in the goddamn his kick casino legit it should f****** pop up somewhere and say oh but there is it also another one that looks just f****** like it beware no no where did I see that s*** until I get back over here and make the complaint and then all of a sudden it pops up little f****** late.. is there any f****** thing I could do If so what. And again when someone goes to the research about a casino being a scam or legit it seems like it should have f****** popped up at 7 but then there's two of them or something but it doesn't type it in yourself again is there something I can do or did I just get f***** And it all look so goddamn real it was clean f****** sight the games everything until you start looking for the damn support of the contact us and there's not one there's not f****** b

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2 months ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

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2 months ago

Dear Jashotajack,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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1 month ago

No it has nothing been resolved. I have been verified. I also placed the minimum deposit and didn't they came back with a second deposit and

that's when I stopped mm

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1 month ago

Yes his originally it said you know deposit minimum amount of 50 bucks and you can withdraw your funds

.. I went through the KYC verification and past I went to Moon Bay sent $50 cost me $60 all together 59 exactly and now I went to withdrawal it said I need to put it in another hundred and twenty and that's when I stopped and contacted y'all... Laugh at them and I was probably being screwed if I was getting to a gallon I wanted to be took for 60 and not 180 I've made my minimum deposit as I was required to and then was changed and asked to make another.. was unable to withdraw.. because it's not like I'm waiting on the withdrawal I was unable to make a withdrawal. But I have 13,000 plus in that account.. And the game looks so real so legit and I looked it up and I looked it up three y'all and it said they can't casino was a legit casino now you're saying that there's two I just need some help At least to get my 60 bucks back

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1 month ago

So now all the sudden there's no contact support on page there was originally there's not anymore? Explain that

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1 month ago

It's not a delay payment they have not yet even started the payment now they tell me I have to make a second deposit even greater than the first one on the sudden

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1 month ago

https://kentlegacy.com/install-pwa


That is the install.. I haven't screenshot and chat GBT thought this was a real sight but there's no contact support

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1 month ago

Dear Jashotajack,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

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1 month ago

No if you look I have two open complaints against two different counts cuz I don't know which was the real one or if there's a third one I'm getting conflicted stories from the other kent.. chat GPT seems to think that I'm on real sight.. but no woman tell me what the login links are I want it on Kent legacy.com which no one's wanting to play first they tell me I was on a mirror link kent226.. And then all alone breath the next email they told me that that was their official email until it won't be allowed to one way or another I mean the site actually is identical as their license on it and their copyright.. so how's Amanda know which is the false site which ain't her when you're on false site everything but them cashing me out or having a the supports gone now there was a support bubble when I first start playing.. it's nowhere to be found.. but I'm walking in through the app from the Google Play store for on Chrome and the rest of the sites that I've come up on won't even let me log into so I made one deposit and then the articles it does say something about making a second deposit for further verification there notices but I just don't want to send more money and get screwed I can't figure out who's real who's fake Am I talking to the right support wrong support I think I'm talking to the right one because and now they won't reply back it's been 2 days 3 days so if I him them up with that lie or what that's why I'm kind of coming to y'all I got a lot of money sitting in there I've already made the deposit to withdrawal. No for all I know they own both sites they're saying that they don't say find my email but okay then what site do I go to And what's the length who's the real one I said well I'm trying to figure out.. somebody owes me

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1 month ago

Dear Jashotajack,

Thank you for your patience.

After reviewing your case, I can see that it is related to your other active complaint, which concerns a different domain using branding similar to Kent Casino.

As KentRelaxGames Casino is closed and blacklisted on our website, and to avoid splitting the investigation between two complaint threads, we would like to keep all relevant information in one place.

For this reason, I will close this complaint, and we will continue assisting you through your active complaint, where we are currently investigating the domain you used and working to identify the correct operator.

Thank you for your understanding. We will continue to do our best to assist you in your ongoing complaint.

Kind regards,

Karla M.

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