Kent Royale Casino - Player believes that their withdrawal has been delayed.

I was given a £100 no deposit bonus to try the site.

When I won I tried to withdraw £5000. I was told I needed to deposit to release the funds, I then deposited £50, they said it needed to be £120 so l deposited another £100, then it needed to be exact £120 × 2, then 8% of my winnings. VIP assistant on telegraph caller John and many on the actual site just wanted me to keep depsiting. I think it's a scam site! So I paid in total £1390 to try and get the tunds, plus I have £5,000 pending withdrawal and £201,000 balance.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear BillyHilly,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello!

Thank you for contacting us.

We have reviewed the information related to your inquiry. Please note that the official website of our project never requires users to make additional deposits under any circumstances in order to release winnings or process withdrawals.

Based on the email address provided in your complaint, we have conducted an internal check and can confirm that no account with these details exists on our platform. This indicates that you have unfortunately interacted with a fraudulent website impersonating our project. Such websites may copy the appearance and branding of the official platform but have no affiliation with us.

We would also like to point out that representatives of our project do not initiate private conversations with players through messaging applications.

We are truly sorry that you have encountered this situation. Unfortunately, we have no ability to influence or control third-party fraudulent resources.

To help us take appropriate measures and reduce the risk of similar incidents in the future, we kindly ask you to provide the website address you used, as well as the username or profile of the individual who contacted you.

Thank you in advance for your cooperation.

Kind regards,

Kent Casino Team

Above is the agent I supposedly was speaking too, the actual address of the site I was on can be seen at the bottom of the picture.

the telegraph account was a man called John and he had the Kent logo as part of his name.

very upsetting how I have been scammed and I’m now £1500 down 😔

Hopefully this helps prevents more people being scammed.

very good excuse for people to not gamble, it has definitely ensured I never join another online casino again. 😔

Hello,

Thank you for your reply and for providing the screenshots.

We are truly sorry that you have found yourself in this situation.

We have conducted an additional review of the information shown in the screenshots you provided. We can confirm that the domain displayed there does not belong to the official Kent Casino project and is not associated with our platform. Unfortunately, it appears that you interacted with a fraudulent website that was impersonating our brand.

We sincerely appreciate you taking the time to share these screenshots with us. The information you have provided will help us document this case and support our ongoing efforts to identify and report fraudulent resources misusing our brand.

Once again, we are very sorry for what happened. Unfortunately, we are unable to recover funds sent to third-party fraudulent websites, as they operate independently and are not connected with our project.

Kind regards,

Kent Casino Team

Dear BillyHilly,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing has been withdrawn. I think we all know this is going to be the case. I will not be so stupid in the future!

thank you all for responding to me. Much appreciated and just so devastated I have been scammed! 😔

Dear Kent Casino Team,

Thank you for reviewing the evidence and confirming that the reported website is not affiliated with your official casino. We also appreciate your efforts to investigate the impersonation and use the information provided by the player to help combat these fraudulent websites.

Dear BillyHilly,

Thank you for your update. I am very sorry that you became the victim of this scam.

Based on the information provided by both you and Kent Casino, it appears that the website you used was not operated by the official Kent Casino. The casino has confirmed that no account exists under your email address on its platform and that the domain shown in your screenshots is not associated with its official website.

Unfortunately, any claimed winnings displayed by a fraudulent website are highly unlikely to be genuine. Since this was not a legitimate, licensed casino, there is no regulatory authority or organization that can compel the operators to pay the advertised winnings or refund the deposits you made.

As this appears to be a confirmed impersonation scam, we have no means of recovering your funds or pursuing the operators on your behalf. We recommend reporting the incident to your local law enforcement authorities or your country's cybercrime reporting service. While this may not lead to the recovery of your money, it may assist ongoing investigations and help prevent others from becoming victims of the same scheme.

For future reference, I strongly recommend checking independent reviews and being wary of casinos that repeatedly demand unusually high deposits in order to withdraw winnings.

For more information on how to identify and protect yourself from scam casinos, please see our article: Scam Casinos Warning.

Thank you to both parties for your cooperation.

Kind regards,

Jean

Casino.Guru