Kazeeno Casino - Player's withdrawal is delayed.

Subject: Kazeeno Casino – €500 withdrawal delayed

Hello,

I would like to submit a complaint regarding a delayed withdrawal from Kazeeno Casino.

I completed the required KYC verification, including providing my ID and proof of address, and I was informed by Kazeeno support that no further verification or action was required from my side.

I initially submitted two withdrawal requests, but both were cancelled/rejected because I had submitted two requests at the same time. Kazeeno support then instructed me to submit a new single withdrawal request.

Following their instructions, I submitted a new withdrawal request for €500. This withdrawal is still pending and I have not received my money.

I have contacted Kazeeno support several times regarding the delay. I have cooperated with all their requests and there are no outstanding KYC documents or actions required from me, according to their support team.

I would therefore appreciate Casino Guru's assistance in contacting Kazeeno and helping me resolve this matter and receive my €500 withdrawal.

I can provide screenshots of the withdrawal, my KYC verification, and my communication with Kazeeno support if required.

Thank you for your assistance.

Additional information:

I also attempted to submit a complaint through AskGamblers, but I was unable to access their complaint system because my IP was apparently restricted. AskGamblers support informed me that they could not provide an alternative way to submit the complaint.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please confirm whether your €500 withdrawal requested on September 1 is still pending, or whether its status has changed since you submitted this complaint?
• Have you accumulated the €500 in winnings with or without an active bonus?
• Is this your first withdrawal from Kazeeno Casino, or have you made any successful withdrawals before? If so, did you use the same payment method?
• Have you received any further communication from the casino since September 14 regarding the withdrawal, particularly any explanation for the delay or any request for additional action from your side? If so, please forward it to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika