Kazeeno Casino - Player’s withdrawal is delayed.

requested a withdrawal of €800 from Kazeeno casino exactly one month ago. My account is 100% verified. I completed the full KYC process and also sent the additional security documents they requested. I received an official confirmation from the casino that my documents were approved and my account is fully verified. Despite this, my withdrawal has been stuck on 'Pending' for 30 days. Live chat only gives me generic responses. I have attached the proof of my pending withdrawal and the casino's verification approval email

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• When was the last time the casino communicated with you regarding the processing of your withdrawal request? How did they explain the delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika