Kazeeno Casino - Player claims that payment has been delayed.

Hello,

I would like to ask for your assistance regarding another delayed €500 withdrawal from Kazeeno.

I requested the €500 withdrawal on Thursday, and as of today I still have not received the funds.

This is particularly concerning because I had already experienced a similar delay with a previous €500 withdrawal. At that time, my KYC verification had been completed and Kazeeno had confirmed that no further action was required, but the withdrawal was still delayed for several days. The previous withdrawal was eventually paid.

Unfortunately, I am now experiencing the same situation again with another €500 withdrawal.

I have contacted Kazeeno regarding the current withdrawal, but I do not want to wait through another prolonged delay, especially since this has happened before.

Could you please look into this matter and assist me in getting my €500 withdrawal processed?

I can provide screenshots and any other evidence you may need.

Thank you for your assistance

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Akis28,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for the update. I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Please share any relevant communication with customer support regarding the withdrawal delay.

Thank you in advance for your reply.