Kavbet Casino - Player is unable to withdraw money due to account restrictions.

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Dear vexhelm,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Kavbet (https://kavbet.com). Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Thank you for your response. Could you please clarify if the casino has provided any explanation for rejecting your withdrawal request through EcoPayz? Additionally, have you considered withdrawing your funds using a bank transfer?

Further, I noticed that some attachments you referenced were not included in your initial message. Would you kindly reattach them?

Thank you for your cooperation.

Thank you for your reply.

I understand that this situation is frustrating, and it is entirely reasonable that you do not feel comfortable switching to a different payment method after successfully using the original one in the past. However, there are situations where casinos have limited control due to geolocation restrictions, payment provider requirements, or unexpected technical disruptions.

These limitations can affect withdrawals even when deposits continue to work normally. Although the change is inconvenient, following the alternative withdrawal method recommended by the casino may be the most effective way to avoid further delays and ensure the payout is processed.

Please also note that the casino may request a small deposit to verify the new payment method. This is a standard security procedure, and the deposit should not be tied to any real-money wagering requirements before withdrawal.

To move forward, could you let us know whether you prefer to proceed with the bank transfer withdrawal option or wait for crypto withdrawals to become available again? Keep in mind that the latter may take some time, as the casino cannot provide an estimated date for the restoration of the service.

Dear Attila,

Thank you for your detailed response. I appreciate the time you are investing in this case. However, I must respectfully push back on several points:

The casino does not have 'limited control' in this case. They admitted during the 28 April phone call that a third-party payment processor blocked crypto — yet they rejected my offer of a brand new zero-transaction wallet that would bypass any processor concern. They also manually reject every EcoPayz withdrawal I submit (15 April, 26 April, 29 April — four rejections and counting). This is not a technical limitation. This is a deliberate policy targeting my account specifically.

The operator has provided three contradictory explanations: 'risk department decision' (live support), 'third-party payment processor flagged your account' (phone call 28 April), and 'risk department decision cannot be changed' (when I offered the zero wallet). A legitimate technical or compliance restriction would have one consistent explanation, not three conflicting ones.

Regarding bank transfer: I understand this may seem like a simple alternative, but I must be transparent — bank transfer carries materially different legal and financial risks for a player in my jurisdiction. This is precisely why I deposited via crypto and have always withdrawn via crypto. The operator knows this. Forcing a player onto a withdrawal method that introduces new risks the player never agreed to — after the original method worked that same morning — is not a neutral solution.

I want to be clear about my position: I am not refusing to withdraw. I am requesting to withdraw via the method I deposited with, which was fully functional 16 hours before it was disabled for my account only. I have offered every possible compromise — including a zero-transaction wallet. All were rejected without explanation.

I respectfully ask that Casino Guru contact the operator directly to request a specific, documented reason for disabling crypto withdrawals on my account. If there is a legitimate compliance or provider issue, the operator should be able to provide written documentation. 'Internal decision' is not a compliance basis.

Thank you for your continued assistance.

Hello vexhelm,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear vexhelm,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello there,

Thank you vexhelm for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Kavbet Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Peter, I had a live chat with Kavbet support today (24 May 2026). During the same conversation, the agent made four contradictory statements: 1) No restrictions on my account, not withdrawing is my own choice. 2) EcoPayz requests were rejected because I need to use bank transfer. 3) That was incorrect information, apologies. 4) Only bank transfer available, risk department decision. The agent confirmed and then denied that EcoPayz rejections were deliberate. Screenshot of the full conversation is attached.

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I have tried to contact Kavbet Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn’t a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help change the casino's approach.

If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend that you contact the Curaçao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try contacting them anyway, you can do so at: complaints@cga.cw.

Please let me know if you need help submitting the complaint or inform me how they responded if you decide to contact them on your own (peter.c@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Peter