The player from Japan had his second attempt to claim a welcome bonus flagged on suspicion of having multiple accounts. The casino claimed that the player's IP address was associated with multiple accounts, violating their terms of service. The Complaints Team requested supporting evidence from the casino and further clarification from the player, who denied using a VPN or having multiple accounts. The issue seems to have been resolved but without confirmation from the player we were forced to reject this complaint.
Katsuwin Casino - Player's bonus claims denied due to multiple account suspicion.
Closed
Our verdict
Player stopped responding
Amount: ¥390,000
Katsuwin Casino
Safety Index 7.6 Above averageCase summary
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