The player from Hungary has a pending withdrawal of 77,000,000 HUF from Slotimo Casino, having submitted all required KYC documents on March 9th. His account has been under review since March 12th, with no meaningful updates or communication from the casino.
Slotimo Casino - Player’s withdrawal is delayed and account is under review.
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Slotimo Casino
Safety Index:Above averageCase summary
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1 week ago
Translation
Dear Casino Guru Team!
I would like to file an official complaint regarding Slotimo Casino.
I won exactly 77,000,000 HUF playing at Slotimo Casino. All winnings were made with real money. I did not use any bonuses, free spins or promotional offers.
On March 9th, I submitted all the required verification (KYC) documents, including my ID, proof of address, and other requested information. On March 12th, I received an email notifying me that my account was under review.
Since then, my account has been restricted and my payout is still pending. I have contacted the casino several times via email but have not received any meaningful updates on the status of the review.
I am concerned about the long delay and lack of communication. Therefore, I am asking Casino Guru to review this case and help resolve the issue with Slotimo Casino.
Below are the main details of my case:
Casino: Slotimo Casino
Total prize: exactly 77,000,000 HUF
Payment method: Skrill
KYC documents submission: March 9, 2026
Account under review: March 12, 2026.
Thank you very much for your help and support.
Best regards,
[Redacted]
Edited by a Casino Guru admin
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1 week ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 week ago
Dear Bubu153,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Has the casino indicated that there might be a problem with approving specific documents?
- Could you please advise how long have you been playing at Kaszino.hu?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
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1 week ago
TranslationThis is slotimo kasino! Not the casino. Hu! Only that option could not be selected when filing a complaint! I played on a winning machine!
The last time they asked for a screenshot of my Skrill account was on March 9th! There has been no meaningful response since then!
I have already submitted my personal information. My home address! Utility bill Bank account statement
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1 week ago
TranslationFebruary hours I play at Slotimo casino
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1 week ago
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This was the last email they sent and they haven't responded to any emails since! Only the live chat answers the ones I sent above.
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6 days ago
Dear Bubu153, thank you for your response. Could you please advise whether you have disclosed any gambling issues to the casino?
Additionally, could you please clarify whether you have reopened your account at Slotimo Casino following a self-exclusion?
Thank you in advance for your response.
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
