Kassu Casino - Player’s struggling to receive his bonus winnings.

Dear Marius,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that you have been accused of placing a single bet greater than €6 during the bonus play? Have your winnings been confiscated? Please could you send me a link of the specific bonus that you have played? I would like to check promotional terms and conditions. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards,

Petronela

Dear Marius,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.