Karhubet Casino - Withdrawal of player's winnings has been delayed.

Hello,

I would like to file a complaint regarding KarhuBet Casino.

I won €3,900 and requested a withdrawal. The casino advertises "24h withdrawals", but my withdrawal has now been pending for over 80 hours. I have contacted their customer support multiple times, and every time I receive the exact same response:

"Your case has been escalated to the relevant department, we will update you as soon as we receive a response."

They never provide any real explanation, timeframe, or reason for the delay.

I have not broken any rules, and I have already completed all required verification steps.

This situation makes me feel extremely uncomfortable and unfairly treated. As a woman, I am genuinely concerned that I might not be taken seriously or that my case is being handled differently for reasons I do not understand. I hope this is not the case, but the lack of transparency and the repeated generic responses make me feel vulnerable and mistreated.

I simply want the casino to respect their own terms and process my withdrawal within a reasonable time. The current delay and their unwillingness to give any real information make the situation feel very unfair.

I kindly request Casino Guru to investigate this matter and help ensure that KarhuBet processes my €3,900 withdrawal without further unnecessary delay.

Thank you in advance for your help.

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Dear emeliina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear emeliina,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear emeliina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru