Kaleo Casino - Player’s winnings have been confiscated.

I first deposited the €40 because I got free spins with this I won less than €40. I played different games and the wagering requirement was met. I have pictures of all the things saved. I put €700 in for withdrawal, it took a couple of days, they sent me an email and the money didn't come, they had returned about €65 to the game account, they claimed that I had violated some terms. I played there for €65, I got €500, I tried to withdraw the same thing, they took the money, the same email came when I asked more specifically what terms I had violated, no answer, the same general message for the second time. I have pictures of them, as it shows all the closed bonuses and what I have wagered, in the pictures you can see that the correct balance was, for example, that €500 bonus balance was €0, I played most of the game Olympus Rivals and I also looked at the long list of prohibited games with an active bonus and that wasn't on the list.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please forward the emails you received from the casino after your winnings were confiscated on both occasions to veronika.f@casino.guru?

Additionally, please clarify the following:

• Were the bonuses you activated and played with deposit bonuses or no-deposit bonuses?
• How did you find these promotional offers? Were they available directly on the casino website, found on a third-party website, or sent to you via promotional email?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika